Helpdesk Assistant Intern at Pelico ensuring seamless IT operations and support for employees. Engaging in IT system administration, security compliance, and DevOps-related tasks.
Responsibilities
Provide responsive IT support for employees, resolving technical issues efficiently
Manage user accounts, access, and permissions across Google Workspace, Microsoft 365, Slack, Linear, Teamviewer, Keeper, OpsGenie, Notion and other tools
Set up, format, and reinstall OS on Mac and PC devices
Administer servers, storage, and firewalls (PfSense) to maintain stable IT operations
Assist in updating and managing Docker containers
Requirements
Managing IT infrastructure, MDM tools, and SaaS applications
Providing IT support across multiple operating systems (Mac, Windows, Linux)
Understanding IT security policies and implementation guidelines
Supporting Docker applications and Linux server administration
Creating and maintaining IT procedures in Notion
Benefits
remote flexibility while autonomous
1 paid leave/month worked
Any additional days related to graduation (presentation, oral, rattrapage)
50% meal allowance: 10€/day worked (Swile card)
100% public transportation or equivalent in sustainable mobility package
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