Customer Success Manager at Sprinklr enhancing enterprise clients' experiences through relationship management and solution delivery. Utilizing analytics to improve customer engagement and efficiency.
About the role
- Customer Success professional managing client relationships in a technology firm. Focused on customer experience, data analysis, and mentorship program results.
Responsibilities
- Own the customer journey
- Ensure customer retention
- Manage client relationships directly
- Conduct peer-level conversations
- Analyze data and guide improvements
- Advise clients on areas for improvement
Requirements
- Mid-level or senior experience
- Strong business acumen
- Ability to communicate effectively with clients
- Knowledge of marketing and sales
- Ability to analyze data and translate findings for clients
Benefits
- Cooperative model (Cooperativa Soma)
- Flexible working hours
- Flexible hybrid work model
- Company-provided equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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