Enterprise Client Success Executive driving customer value and long - term partnerships at Meltwater. Collaborating cross - functionally to ensure client success and alignment with business objectives.
About the role
- Lead Customer Success Operations & Growth role at Robin Cook. Focused on developing client success structures to enhance business growth and client retention in a fast-paced environment.
Responsibilities
- You lead the Customer Success team both functionally and in terms of personnel, developing it through clear leadership and targeted coaching.
- You are responsible for the success of our existing customers, including upselling and long-term account development, and you will also work directly with customers.
- You refine and scale effective Customer Success structures, processes, and playbooks and ensure their implementation in day-to-day operations.
- You manage Customer Success using key KPIs, identify patterns, and derive concrete actions to drive growth and customer retention.
- You work closely with Product, Onboarding, and executive management, bring structured customer feedback into product development, and drive cross-functional CS-related projects.
Requirements
- Several years of experience in Customer Success or Account Management with a focus on existing customers and a clear upselling mindset
- Several years of leadership experience as well as experience in projects, change initiatives, or building structures
- Ability to translate operational topics into sustainable processes and clear ways of working
- Strong understanding of growth, customer retention, and proactive Customer Success practices
- Clarity in communication, prioritization, and decision-making
- Fluent German
Benefits
- Competitive compensation with a base salary and a performance-based component
- Modern equipment and tools to enable efficient work
- Company fitness program via Wellpass
- A light-filled loft office in Bremen's Überseestadt
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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