Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Manager at Sprinklr enhancing enterprise clients' experiences through relationship management and solution delivery. Utilizing analytics to improve customer engagement and efficiency.
Responsibilities
- Customer relationship accountability, proactive communication, program management
- Cultivate relationships with stakeholders across customer organizations
- Build customer champions and advocates to articulate Sprinklr's value
- Oversee customer adoption journey and ensure effective solutions
- Ensure awareness of Sprinklr’s product and roadmap to customer stakeholders
- Conduct regular customer cadences to align on value realization
- Track customer health data and drive activities using insights
- Implement playbooks for repeatable operating state
- Drive self-service capabilities and recommend optimized feature use
- Advocate for the customer with product and partnerships teams
- Collaborate with Sales and Solutions Consultant for upsell opportunities
Requirements
- Minimum of 6 years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development
- Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions
- Ability to analyze customer’s usage data, KPIs and health indicators
- Knowledge of marketing automation technologies, contact center technologies, digital transformation, AI solutions, and business analytics
- Strong program management experience overseeing large teams
- Proven ability to explain complex technical concepts to customers
- Interest in continuously learning about tech industry
- Exceptional communication and presentation skills
Benefits
- Health insurance including medical, dental, vision, and prescription drug coverage
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Generous caregiver and parental leaves
- Life and disability insurance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
Customer Success Manager II at RapidScale driving customer relationships and managing cloud service performance for technology solutions. Advocating for customer success and addressing their needs proactively.
Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.