Customer Support Representative for a legal insurance platform in Berlin handling inbound customer inquiries. Responsible for documentation and supporting clients' needs in a hybrid work environment.
About the role
- Customer Experience Specialist providing prompt support for Johnston & Murphy customers via phone and e-mail. Assisting with orders, returns, and store inquiries through effective communication.
Responsibilities
- Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
- Meet individual and team customer focused goals
- Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
- Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
- Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
- Assist with special projects within our Retail Operations and E-Commerce Departments
Requirements
- 1-2 years of customer service/call center experience; 1 year of retail experience preferred
- High school diploma or equivalent, some college preferred.
- Proficient in Microsoft Office; especially Word and Excel
- Ability to quickly learn new software and applications
- Excellent verbal and written communication skills
- Follow procedures in place with minimal error
- Ability to manage work and effectively multi-task
- Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
- Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Experience Associate at Embat supporting clients on a financial management platform enhancing efficient business decisions. Responsibilities include client relationships and problem resolution within a hybrid team environment.
Customer Care Professional delivering high - quality service through inbound calls, assisting with account and service inquiries. Focusing on positive customer experiences and tailored solutions.
Order Management Coordinator facilitating customer orders in a pharmaceutical setting. Ensuring seamless order processing and exceptional customer experience.
Customer Experience Program Coordinator supporting hotel onboarding and CX platform usage. Providing system support and training while ensuring outstanding internal customer service.
Chargé de Relation Client à distance pour Kisio Services et Consulting, promouvant l’image des clients et fidélisant la clientèle par des interactions de qualité.
Customer Experience Specialist at TreviPay delivering exceptional service to clients and merchants. First point of contact for inquiries and challenges, ensuring positive customer experience.
Supervising Extended Hours Service operations for Erie Insurance handling claims inquiries. Managing personnel and ensuring efficient service delivery in customer support roles.
Customer Support Representative helping customers with inquiries and feedback in the fintech industry. Providing support through phone, email, and live chat, ensuring customer satisfaction.
Customer Service Consultant providing a link between online and in - store experiences at CarMax. Support customers in their car buying journey through inbound inquiries and sales leads.