Customer Support Specialist providing technical support for vending machines and payment issues. Handling inbound customer communications and ensuring a professional response with attention to detail.
About the role
- Customer Service Consultant providing a link between online and in-store experiences at CarMax. Support customers in their car buying journey through inbound inquiries and sales leads.
Responsibilities
- Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
- Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Mentor others as your skillset expands
- Achieve sales targets while providing an iconic customer experience
- Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license
Requirements
- Sales and customer service experience, in an area such as retail, is preferred
- Thrive in a fast-paced sales environment
- Good listening skills and a strong customer focus
- High level of self-motivation to achieve performance goals
- Strong written and verbal communication skills
- Ability to learn and master new technologies; strong computer skills
- Open availability for shifts that may include nights, weekends, and holidays
- Must be open to shifting schedules two times per year according to needs of the business
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
Benefits
- To earn up to 48 hours of sick time per year accrued on a per pay period basis
- Between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday
- Holiday Premium Pay if worked on a scheduled holiday due to business need
- Paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval
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