Customer Experience Intern supporting regional customer experience via omni - channel support. Engaging customers with speed and empathy while collaborating with internal stakeholders.
DA
Hybrid Customer Support Representative, Bilingual – Spanish
Posted last week
About the role
- Customer Support Representative helping customers with inquiries and feedback in the fintech industry. Providing support through phone, email, and live chat, ensuring customer satisfaction.
Responsibilities
- Customer Interaction - Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset.
- Problem Resolution - Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary.
- Product Knowledge - Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information.
- Feedback Collection - Actively seek customer feedback to improve our service and products.
- Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution.
Requirements
- Can be available 9am - 5pm PST
- Is fluent in Spanish
- Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with.
- Shares opinions openly on what's working and what's not across the product, tech stack, and team processes.
- Is comfortable with independently owning large features with multiple moving parts.
- Seeks feedback early and often in the development process.
- Collaborates effectively and empathetically across different roles such as Design, Operations, and Product.
- Identifies speed vs quality tradeoffs and balances them judiciously.
- Believes diverse teams make better decisions and actively fosters a culture where every person can do their best work.
- Has the ability to work in a fast-paced environment and to adapt to changing demands.
- Has proficiency in using CRM software and other customer support tools (Zendesk, Hubspot, Freshdesk...etc)
- Exhibits excellent communication skills, both verbal and written.
- Has 1-3 years’ experience
Benefits
- Medical, Dental, Vision, Life, and AD&D insurance
- Parental Leave
- Up to 20 days of paid time off starting in year one
- An additional 10 holidays of paid time off per calendar year
- 401k matching (immediately vested)
- Employee Stock Purchase Plan
- Short- and Long-term disability sick leave
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program
- Additional programs - Employee Referral, Internal Recognition, and Wellness
- Free TriMet transit pass (Beaverton Office)
- Competitive salary and benefits package
- Work on impactful projects in a cutting-edge environment
- Collaborative and supportive team culture
- Opportunity to make a real difference in the trucking industry
- Employee Resource Groups
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