Customer Support and Customer Success Manager assisting craft businesses with digital transformation. Engaging with clients through webinars, trainings, and personalized support in Germany.
About the role
- Administrative support for customer service at innovIT AG, specializing in complex B2B infrastructure projects. Focus on organization, customer communication, and collaboration with internal teams.
Responsibilities
- Organize and schedule routes for our field service technicians
- Support service technicians with administrative and organizational tasks
- Work closely with Sales, Purchasing and Warehouse teams to ensure a smooth flow of information
- Customer communication – by phone and in writing
- Plan and coordinate internal processes and maintain relevant data in our systems
- General office administration and handling of day-to-day operations
Requirements
- Commercial or technical training or comparable qualification – several years of experience in customer service required
- Strong organizational skills with a high degree of independence and reliability
- Excellent communication skills and enjoyment in engaging with customers and colleagues
- Good knowledge of MS Office (Word, Excel, Outlook)
- Very good command of German, both spoken and written
- Basic technical understanding and an interest in learning new technical topics
Benefits
- A varied role in a modern IT company
- Committed team with flat hierarchies and short decision-making paths
- Secure position with development opportunities after the onboarding phase; high proportion of remote work possible
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