Customer Experience Advisor delivering gold standard customer service for print and digital subscribers through various channels. Handling calls, emails, webchats while being an ambassador for the brands.
About the role
- Customer Service Representative supporting insurance operations for aviation clients. Collaborating with teams to ensure accurate policy handling and high client service standards.
Responsibilities
- Support clients with policy servicing needs, including applications, endorsements, certificates, and billing inquiries
- Review new and renewal policies to ensure accuracy and completeness
- Process and manage insurance documentation, including ACORD forms
- Maintain accurate and up to date client records within the agency management system
- Document all client interactions and activities within internal systems
- Communicate with clients, carriers, and internal partners via phone and email
- Assist with renewal processing and collection of required underwriting information
- Ensure compliance with company standards, client requirements, and applicable regulations
- Collaborate with team members to support efficient and accurate account servicing
Requirements
- Previous experience in an insurance servicing, customer service, or call center role within the insurance industry required
- Hands on experience working with ACORD forms is mandatory
- Working knowledge of property and casualty insurance concepts and terminology
- Experience with Applied EPIC or similar agency management systems is preferred but not required
- Strong attention to detail and ability to manage documentation accurately
- Strong communication and interpersonal skills
- Ability to prioritize tasks and manage multiple responsibilities effectively
- Proficiency with Microsoft Office
- Experience supporting policy servicing, endorsements, or renewals is preferred
Benefits
- Comprehensive medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off
- Holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave
- Paid paternity leave (including for adoptive parents)
- Legal plan options
- Pet insurance coverage
Job title
Job type
Experience level
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Degree requirement
Location requirements
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