Customer Care Specialist at Foam Fabricators Inc managing customer inquiries and order processing. Providing product information and resolving issues in a hybrid work environment.
About the role
- Customer Service Representative providing assistance in healthcare and genetic testing services. Engaging with clinics and patients through phone and email to ensure service excellence.
Responsibilities
- Be the first point of contact for clinics and private patients via phone and email.
- Provide clear information about genetic testing services and guide customers.
- Track, manage and resolve customer inquiries proactively.
- Collaborate closely with Laboratory, Diagnostics, and Genetic Counseling teams.
- Manage customer data in Salesforce CRM and Navision.
- Support payment collections, kit requests, and account management.
- Ensure accurate, up-to-date customer information.
- Contribute to improved service processes.
Requirements
- Bachelor’s degree or equivalent.
- Experience: 3+ years in customer service, ideally in healthcare.
- Technical skills: Salesforce, Navision, Microsoft Office.
- Languages: Fluent in French and English; intermediate Spanish is a plus.
- Strong communication, problem-solving and collaboration skills.
Benefits
- Opportunity to work in a leading global organization in healthcare and genetic services.
- International exposure and participation in global projects.
- Supportive and collaborative work environment.
- Remote work 1 day per week possible.
- Medical insurance.
- Flexible compensation options.
- Discounts on our platform and gym memberships.
- Free coffee at the workplace.
- Job stability in a growing and innovative company.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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