Retail Sales Consultant enhancing customer telecommunications experiences. Helping customers find tech solutions and promoting Telstra’s services while achieving sales targets.
TG
Onsite Senior Customer Service Representative – Remote Support Focus
Posted last week
About the role
- Customer Service Representative providing technical support for Tchibo Coffee Service. Addressing customer inquiries and coordinating with the field service team for quality assurance.
Responsibilities
- Receive and handle technical customer inquiries (phone, email, ticketing system)
- Perform independent initial diagnostics and troubleshooting via Remotefix (remote maintenance)
- Guide customers through technical issues or operational questions
- Document all steps in the CRM/ERP system
- Collaborate closely with dispatch and field service (escalate complex cases)
- Support quality assurance and the continuous improvement of service processes
- Provide technical guidance and support to new colleagues
Requirements
- Completed technical, IT-related or commercial vocational training (e.g., mechatronics technician, IT systems sales specialist/administrator, electronics technician, office clerk, or similar)
- Several years of experience in technical customer service, ideally with remote support
- Strong technical aptitude and troubleshooting skills
- Excellent communication skills and a solution-oriented mindset
- Confident use of digital tools, ticketing systems, and remote access software
- Team player with initiative and a strong sense of responsibility
- Customer-focused approach, even in stressful situations
Benefits
- A secure full-time position
- Varied and engaging work in a friendly team with flat hierarchies
- Employee discount on items from the Tchibo online shop
- Contribution toward gym memberships
- Participation in the Eurorad company bike program
- Subsidy for public transportation
- Monthly coffee supply for home
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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