Housing Case Manager providing services to chronically homeless adults in Nashville area. Focus on case management, training, and housing stability for clients.
About the role
- Change Manager responsible for managing technical and operational changes in TfL’s Integrated Revenue Collection System. Leading a team and ensuring compliance with governance frameworks in a hybrid environment.
Responsibilities
- Lead a team of system integration, service design, testing and technical delivery for controlling all Technical Changes, Interface Changes, and Variations, ensuring strict adherence to TfL’s Technical Authority and Service Assurance frameworks.
- Owns the Change Management framework, ensuring it remains compliant, efficient, and continuously improving.
- Act as a trusted Change authority with TfL Technical Authority, Service Design teams, Operations, Security, and Assurance stakeholders.
- Ensure Change processes are fully integrated with technical Authority governance, Service Design & Service Transition processes and Project Management and System Integration activities.
- Coordinate closely with Related Contractors and Interfacing Parties, ensuring Changes are aligned, communicated, and implemented safely.
- Provide clear, structured reporting on Change status, risks, dependencies, and readiness to senior programme leadership.
- Ensure accurate audit trails, traceability, and version control across all Change records, system artefacts, and related documentation in collaboration with internal IPR management team.
- Monitor Change performance, identify recurring risks or inefficiencies, and drive continual improvement initiatives including the improvement of the Change Management framework.
- Support TfL assurance activities, audits, and governance reviews related to Change management.
Requirements
- Bachelor’s degree (or equivalent) in Engineering, Computer Science, Information Systems, or a related technical discipline.
- ITIL v4 certification (or equivalent service management qualification).
- ISO/IEC 20000 or ISO 9001 awareness or training related to service and quality management.
- Formal Change, Service Transition, or Project Management certification (e.g. PRINCE2, PMP, Agile delivery frameworks).
- 15+ years’ experience in Change Management within large, complex, mission-critical IT or transport systems.
- Proven experience managing technical changes in revenue collection, ticketing, payments, or large-scale transactional platforms.
- Strong understanding of system integration, interfaces, end-to-end service assurance, technical change assurance, system impact assessment, and risk management.
- Demonstrated ability to manage high-risk, high-availability systems where service continuity is critical.
- Experience working in regulated, contract-driven environments with formal acceptance and assurance regimes.
- Ability to interpret and apply complex contractual requirements and governance frameworks.
- Strong analytical skills to assess design impacts, dependencies, and operational risks.
- Excellent stakeholder communication skills, capable of influencing technical and non-technical audiences.
- High level of organisation, attention to detail, and control over complex change pipelines.
Benefits
- Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
- 35 hour working week
- Pension – 4% employee and 4% employer
- Private medical insurance (including dental & optical)
- Life assurance
- Income protection
- Employee assistance programs
- Flexible/remote working options
- Charitable initiatives
- Social events (formal & informal)
- Learning and development programs
- Innovative & collaborative work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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