Hybrid IT Support

at IMTF - Excellence in RegTech Solutions

• Job title: IT Support
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Tech skills: Jamf, Linux, MacOS
• Location requirements: Hybrid, Bensheim, Germany

About the role

• IT Support professional providing first and second-level support in a compliance software company. Managing end-user device configurations and resolving technical issues in a collaborative environment.

Responsibilities

• Provide 1st- and 2nd-level IT support (helpdesk) and assist colleagues with hardware, software, and application-related questions.
• Support the installation, configuration, and maintenance of notebooks and end-user devices throughout the hardware lifecycle.
• Track and document security alerts and cases.
• Help manage the internal server infrastructure.
• Assist with hardware rollouts, upgrades, and replacements.
• Troubleshoot technical issues in a structured manner and escalate more complex cases when necessary.
• Support the onboarding of new employees by preparing IT equipment, user accounts, and applications.
• Assist with mobile asset management for Germany, including smartphones, SIM cards, and related devices.
• Help maintain the IT equipment asset management process, ensuring proper documentation and lifecycle tracking.
• Document support cases and solutions to contribute to knowledge sharing and process improvement.
• Collaborate closely with colleagues worldwide and external service providers to ensure stable and secure IT operations.

Requirements

• Completed vocational training, or comparable qualification in IT, business informatics, or a related field.
• 3-5 years of professional experience in a comparable position
• Practical experience in IT support, service desk, or helpdesk environments.
• Knowledge of Windows, macOS, and Linux, Office 365 applications, Intune, Jamf and end-user hardware.
• Hands-on mindset, and a structured approach to problem-solving.
• Strong communication skills, team spirit, and a high level of service orientation.
• Very good command of German and English, both written and spoken.

Benefits

• **Make the World Safer**: Contribute to preventing financial crime and help our customers create a safer world.
• **Be Part of an Established RegTech**: Make a difference at a leading RegTech company in Switzerland.
• **International Exposure**: Expand your horizons by working with international customers on various challenging projects and markets in a dynamic, multicultural team.
• **Ownership and Development**: Make an impact and develop yourself by taking on significant ownership and responsibility from the beginning.
• **Flexible Work Environment**: Enjoy flexible working hours and a hybrid workplace - four days in the office and one day remote work from home per week.
• **Paid Further Education**: Take advantage of opportunities for paid further education to enhance your skills and career growth.