Customer Success Manager at Sprinklr enhancing enterprise clients' experiences through relationship management and solution delivery. Utilizing analytics to improve customer engagement and efficiency.
About the role
- Client Success Manager at iHeartMedia leading event and project management for media campaigns. Collaborating across platforms to enhance brand activations and drive client success.
Responsibilities
- Lead assigned accounts (90% to close) with a detail oriented project management approach to keep cross platform deliverables aligned across iHeartMedia talent components, on-site experiential, audio/video content, promotions, etc.
- Responsible for delivering best in class brand Activations for assigned accounts that brings cross platform media campaigns & national event partnerships to life.
- Responsible for ensuring approved assets are created and trafficked and ensure we capture meaningful proof of performance for assigned campaigns.
- Contribute to regular reporting on campaign wins & learnings for custom deals to drive renewals and new business.
- Own tracking of P&L of assigned partnerships and join weekly reviews with manager.
- Constant focus on client success through launch and execution.
- Contribute to population of comprehensive wrap up report that provides informed internal recaps on performance & learnings for the senior account team.
- Accountable for timelines, asset trackers, internal communications, collaborate with Account Director on weekly client status calls, delivery trackers and campaign recap materials.
Requirements
- 5+ years of Event Activation, Project Management or Client Relationship experience
- Strong collaborator
- Media/agency industry experience required
- Effective written and verbal communication skills
- Solution oriented
- Proven critical thinking skills
- Strong project and portfolio management skills
- Ability to efficently multitask
- Extremely detail oriented
- Strong analytical skills
Benefits
- Employer sponsored medical, dental and vision with a variety of coverage options
- Company provided and supplemental life insurance
- Paid vacation and sick time
- Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
- A Spirit day to encourage and allow our employees to more easily volunteer in their community
- A 401K plan
- Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
- A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
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