Hybrid Senior Product Manager, RCM

at Hearst Health

• Job title: Senior Product Manager, RCM
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dallas, United States

About the role

• Senior Product Manager driving the revenue cycle management platform at Homecare Homebase. Responsible for product strategy, integration, and collaboration across teams in the healthcare sector.

Responsibilities

• Own and evangelize the product strategy and roadmap for HCHB’s RCM Platform, aligned to business goals (cash acceleration, reduced denials, lower DSO, higher first-pass resolution, improved user productivity).
• Drive modernization of the RCM platform through modular services, API-first design, partner tooling, automation, and AI-assisted workflows.
• Define and monitor success metrics (e.g., claim acceptance rates, denial rates, remittance posting accuracy, throughput, cycle times, user adoption, NPS/CSAT for RCM workflows).
• Lead discovery and solutioning for end-to-end revenue workflows: charge capture, claims creation/submission, edits/scrubbing, payer rules, eligibility/benefits, prior auth support, remittance (835) and ERA posting, denials/appeals, patient responsibility, collections, reconciliation, and audit readiness.
• Apply domain knowledge in post-acute EHR/operations (Home Health, Hospice, Personal Care/EVV) and how clinical documentation, visit verification, and compliance requirements impact billing and reimbursement.
• Partner with engineering and architecture to define platform capabilities, integration patterns, and technical guardrails (security, performance, observability, scalability).
• Lead API and integration strategy across internal services and external ecosystems (clearinghouses, payers, eligibility services, payment partners, document management, analytics).
• Translate customer and business requirements into clear product requirements: PRDs, epics, user stories, acceptance criteria, and phased delivery plans.
• Execute tactical planning, backlog prioritization, and release readiness.
• Collaborate with UX to design modern, intuitive RCM experiences (user journeys, prototypes, usability validation) that reduce complexity for billing teams.
• Coordinate with Sales, Implementation, Support, Customer Success, and Client Advisory Groups to ensure adoption, training, and measurable value realization.
• Communicate roadmap, progress, tradeoffs, and outcomes clearly to executives and stakeholders; support go-to-market and enablement for new platform capabilities.

Requirements

• 5+ years of product management experience in B2B software, with significant ownership of complex platforms or workflow-heavy products.
• Demonstrated experience in healthcare revenue cycle (preferably software-side), including claims/clearinghouse/payer integrations and revenue operations.
• Strong technical product management capability: API-first thinking, integration design, ability to collaborate deeply with engineers and understand system constraints/tradeoffs.
• Proven ability to lead cross-functional teams, influence without authority, and ship outcomes in ambiguous problem spaces.
• Excellent customer-facing skills—able to run discovery, synthesize insights, and translate into product decisions.
• Clear, concise written and verbal communication; strong stakeholder management.
• Ability to travel to customers and company sites (~25%).

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Flexibility