Product Manager owning payments and operations systems at Chalkboard. Collaborating cross - functionally to improve customer payment experiences and internal operations.
About the role
- Senior Product Manager leading internal analytics service model at CVS Health. Driving analytics workflows and advancing AI-powered capabilities for business users.
Responsibilities
- Structure and scale an internal analytics product function that receives high-volume business requests
- Establish and manage an operating model for analytics requests, including intake processes, prioritization frameworks
- Conduct user research, usability testing, and SME interviews to gather requirements and align stakeholders
- Lead efforts in process design, stakeholder alignment, intake standardization, service model design, workflow optimization, and change management
- Develop user stories, acceptance criteria, and product requirements for data science, engineering, and business teams
- Demonstrate success in improving request prioritization, reducing duplicated work, optimizing analyst capacity
- Support engineering and data science teams through requirement clarification, agile ceremonies, and user context
- Manage analytics workflows, product backlog, and cross-team scoping and prioritization
- Lead day-to-day planning and champion Agile best practices
- Drive change management efforts, including adoption of new processes and stakeholder education
- Coordinate dependencies across teams and stakeholders
- Define and analyze product performance metrics to identify improvement opportunities
- Support business case development and roadmap planning with stakeholders and leadership
- Promote best practices in product management and contribute to A&BC’s product-focused transformation.
Requirements
- 4+ years in Product Management or Technical Product Management
- 3+ years working with Data Science and/or Engineering teams
- 3+ years in healthcare payer/provider operations
- 3+ years healthcare analytics, workflow/process improvement, or operational decision support
- 3+ years partnering with SMEs to define ambiguous processes
- 3+ years of strong stakeholder management experience
- 3+ years working with Agile methodologies
- 3+ years driving outcomes in complex environments
- 2+ years’ experience with utilization management/prior authorization workflows
- 2+ years developing workflow or decision-support capabilities using AI/ML
- 2+ years working with internal workflow tools or structured analytics support models
- Strong verbal and written communication skills
- Ability to translate ambiguous business questions into structured analytics requests
- Strength in prioritization and senior stakeholder alignment
- Experience in healthcare operations, healthcare technology, or enterprise workflow tools
- Experience with user adoption strategies and change management for frontline operations
- Strong Excel/SQL/analytics skills
- Proven track record managing products from concept through launch
- Passion for transforming healthcare through improved efficiency and technology.
Benefits
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility
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