Client Manager at Greenberg Traurig coordinating client relationships and operational procedures across multiple offices. Leads client service initiatives while fostering collaboration and accountability.
Responsibilities
Collaborates cross-functionally to implement best-practices in strategic account management
Coordinates delivery of value-add services across operational teams
Helps teams expand firm-wide client relationships
Works with relationship attorneys to develop and manage client operational procedures
Enables an exceptional client experience
Manages client-facing reporting on client programs, including community engagement, continuing legal education, and ESG Champions
Coordinates with billing team to assure billing arrangements are set up properly and follow client’s Outside Counsel Guidelines
Leads onboarding of new attorneys to the client team
Requirements
Bachelor’s degree from an accredited university required; Master’s degree (MBA, MA, MS, JD or other relevant graduate degree) preferred
Minimum of eight years relevant experience in marketing and business development at a law firm or other professional services firm, with proven experience supporting client relationships
Proficient in budgeting, reporting and application of financial metrics
Strong organizational and project management skills
Exceptional communication skills, both oral and written
Ability to adapt to a changing environment
Deep understanding of the legal services industry.
Benefits
Competitive compensation
Excellent benefits package
Opportunity to work within an innovative and collaborative environment
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