Client Success Partner driving client implementation and satisfaction for Asure's HCM solutions. Collaborating with internal teams and providing expert guidance to enhance client relationships.
About the role
- Manager, Enterprise Customer Success at Nimble, a healthtech company simplifying healthcare management. Leading a team to drive customer engagement and retention for high-priority accounts.
Responsibilities
- Lead and coach a team of 6-8 Enterprise CSMs supporting high-priority customers
- Drive operational rigor across all core playbooks to ensure consistent, high-quality, outcome-focused engagements
- Guide execution and performance through data-driven management, and targeted coaching on discovery, stakeholder alignment, and value articulation
- Reinforce accountability for key metrics including retention, product adoption, and influenced expansion
- Help CSMs anticipate risks, identify opportunities to expand use cases, and get wider and higher in their accounts
- Identify friction points, refine workflows, and improve team efficiency through process and tooling improvements
- Surface insights from customer engagements to inform case studies, product roadmap priorities, marketing campaigns, and digital CS programs
- Support complex customer engagements directly when needed to model strategic account management and executive-level communication
Requirements
- 8-10+ years of experience in customer success, account management, or consulting roles in SaaS or developer tools
- 5+ years of experience managing high-performing CS teams in enterprise or technical environments
- Proven track record driving retention and growth across large, complex enterprise accounts
- Strong coaching and operational leadership skills with a focus on clarity, accountability, and execution
- Skilled at executive engagement and value storytelling that connects product adoption to measurable business outcomes
- Operationally strong, fluent in Salesforce, and related GTM tools, with the ability to translate data into action
- Technically fluent and comfortable discussing APIs, integrations, and developer workflows
Benefits
- Medical / Dental / Vision / 401K package that fits your needs
- Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
- 11 Paid Holidays
- Work out of our HQ in beautiful downtown Redwood City
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