Client Manager responsible for maintaining commercial client accounts and managing relationships with insurance companies. Ensuring accurate documentation and proper communication within the agency and clients.
About the role
- Client Manager at Olsson serving as main contact for client accounts and overseeing project execution. Developing growth strategies and fostering relationships to ensure client satisfaction.
Responsibilities
- Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans.
- Develops a deep understanding of the client’s business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client.
- Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects.
- May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services.
- Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service.
- Manages client expectations and negotiates outcomes.
- Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions.
Requirements
- Strong communication skills.
- Ability to contribute and work well on a team.
- Bachelor’s degree in engineering or a related area is preferred.
- A minimum of eight years of client experience with increasing responsibility.
Benefits
- Receive a competitive 401(k) match
- Be empowered to build your career with tailored development paths
- Have the possibility for flexible work arrangements
- Engage in work that has a positive impact on communities
- Participate in a wellness program promoting balanced lifestyles
- Traditional benefits package (health care, vision, dental, paid time off, etc.)
- Opportunity to participate in a bonus system that rewards performance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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