Client Manager responsible for maintaining commercial client accounts and managing relationships with insurance companies. Ensuring accurate documentation and proper communication within the agency and clients.
About the role
- Client Manager Director managing a strategic book of healthcare clients for Zelis. Focused on achieving revenue targets and delivering superior client experience across various solutions.
Responsibilities
- Serve as the primary point of contact for Zelis clients for their assigned book of business
- Manage a strategic book of business comprised of vertically aligned clients
- Drive growth for Zelis by achieving annual revenue targets, ensuring client retention
- Foster growth with additional products and services
- Drive a superior OneZelis customer experience
- Develop and maintain critical internal and external relationships
- Maximize the breadth and depth of relationships by working closely with clients
- Manage and oversee revenue targets, including budgets and forecasts
- Responsible for client renewals and retention
- Proactively identify and mitigate risks
- Drive revenue growth through existing product optimization
- Successfully uncover and qualify opportunities for growth
- Conduct and lead all client business reviews and account plans
- Ensure industry-leading quality service delivery and client satisfaction
Requirements
- Bachelor's degree in business or health care administration or related field
- 10+ years in client management role
- Extremely knowledgeable in the Payer and TPA space
- Experience in working in healthcare including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions
- Demonstrated success in revenue management and increased utilization within an assigned book of business of enterprise and strategic clients
- Excellent written and verbal communication skills
- Excellent presentation, public speaking, and meeting management capabilities
- Ability to tailor messages to audiences
- Deep Understanding of the Client’s Business
- Develop Trusting Relationships
- Executive Communicator
- Problem Solver
- Industry Knowledge
- Financial Acumen
- Innovative Thinking
- Collaborator
- Troubleshooting
Benefits
- Hybrid and remote friendly culture
- Equal Employment Opportunity employer
- Accessibility support for applicants with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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