IT Support Specialist providing technical support for hardware and software systems. Collaborating with the IT team to maintain infrastructure and improve workflows in a hybrid environment.
About the role
- Technical Principal responsible for enterprise architecture at GM Financial, collaborating with cross-functional teams to define and govern architecture patterns.
Responsibilities
- Serve as a senior enterprise architecture authority, defining and governing North Star and Reference Architecture Patterns that demonstrate industry-leading best practices aligned to GM Financial business and technology objectives
- Define enterprise-wide architecture principles, standards, and design goals, providing hands-on leadership in documenting and diagramming logical, physical, integration, and process architectures across multiple business domains
- Own the reference pattern lifecycle—from ideation and validation through adoption, measurement, and continuous improvement
- Provide technology leadership and architectural oversight for the shared services portfolio, spanning multiple cross functional initiatives supporting strategic growth, scalability, resilience, and regulatory compliance
- Partner with platform teams to ensure shared services are productized, consumable, secure, and aligned with enterprise reference architectures
- Define and govern AI enabled reference architectures, including GenAI, ML platforms, intelligent automation, decisioning, and analytics—ensuring responsible, secure, and scalable adoption
- Establish architectural patterns for AI integration, including model hosting, prompt orchestration, API enablement, data pipelines, MLOps, model governance, observability, and cost management
- Collaborate with Data, Risk, Security, and Legal partners to embed AI ethics, explainability, regulatory compliance, and data privacy into enterprise patterns by design
- Act as a key liaison across Lines of Business, Cloud Platform Services, Security, IT Delivery, Solution Architecture, Data Architecture, Risk, Operations, and Corporate Functions to align architecture decisions across programs and portfolios
- Identify and advise on emerging technologies—including cloud, AI, data platforms, and integration tooling—that reduce cost, improve resiliency, enhance security, and increase business value
- Lead or support proofs of concept, reference implementations, and architectural spikes to validate new patterns before enterprise adoption
- Evangelize architecture standards and reference patterns through presentations, architecture reviews, written guidance, and direct engagement with engineering teams
- Play a lead role in shaping, governing, and actively participating in GM Financial’s Global Architecture Council (GAC)
- Represent GM Financial architecture in internal leadership forums and external industry engagements as appropriate
Requirements
- Experience architecting and delivering solutions across multiple enterprise architecture domains (application, data, technology, and infrastructure)
- Experience designing and delivering Azure cloud native architectures, including APIs, microservices, containers, and event-driven systems
- Working knowledge of financial services architectures, data management practices, and regulatory considerations
- Hands on experience with enterprise architecture frameworks and Tools such as TOGAF, C4, LeanIx, ArchiMate, or equivalent
- Experience architecting enterprise shared services including Identity & Access Management, Content Management, Entity Management, Logging, Monitoring, and Observability
- Proven ability to influence senior leadership and drive alignment across diverse stakeholder groups
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Data, Information Security, or related field
- Greater than 10 years in related function required
- 3-5 years leading through mentorship in related field required
- 3-5 years leading projects and initiatives through influence required
Benefits
- 401K matching
- Bonding leave for new parents (12 weeks, 100% paid)
- Tuition assistance
- Training
- GM employee auto discount
- Community service pay
- Nine company holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Help Desk Specialist providing technical support to credit union staff and members. Installing systems, troubleshooting issues, and ensuring help desk operations with a focus on service.
IT Technician responsible for desktop support and troubleshooting at EMPACT Suicide Prevention Center. Delivering excellent customer service and managing service desk alerts for agency hardware and software.
Unit Manager responsible for risk quantification and automation within the Risk Division at Luminor, a leading independent bank in the Baltics.
Analyst responsible for installing and maintaining IT infrastructure at Celestica. Ensuring the reliability and security of IT operations in Laem Chabang, Thailand.
Junior IT Specialist maintaining health and reliability of Plum’s daily IT operations. Providing end - user support, managing IT assets, and contributing to project rollouts in a hybrid workplace.
IT Support Specialist addressing technical inquiries via ticket, phone, and email at deeploi. Involved in problem - solving and providing excellent customer service in IT support.
IT Support Specialist providing engineering department IT support at Boston Government Services in Oak Ridge, Tennessee. Collaborating closely with engineering leads and external stakeholders to address IT needs.
Ingénieur en informatique industrielle chez ArianeGroup, impliqué dans l’automatisation et la traçabilité des mesures. Collaboration avec des équipes diverses pour maximiser l’efficacité des processus de fabrication.
IT Manager establishing and owning internal IT operations at Kiefer Tech. Ensuring systems are integrated, scalable, and automated using modern technology in a dynamic environment.