After-Sales-Spezialist managing spare parts and customer support within an international tech company. Involvement in services for passenger information systems with focus on technical support and customer interaction.
Responsibilities
Technical support and handling of after-sales services for passenger information systems
Identification and selection of suitable spare part components
Analysis of fault patterns and assessment of possible causes
Coordination of repairs and service deployments
Spare parts management
Creation of quotes and orders in SAP
Documentation of complaints/issues in JIRA Service Desk
Support with inventory and process optimizations
Maintenance of customer contacts
Requirements
Completed commercial or technical vocational training with technical aptitude
Good knowledge of electronic components
Experience in spare parts or service processing for technical products is a plus
Knowledge of logistics and warehousing processes
Proficient in MS Office and SAP
Ability to analyze fault descriptions
Structured, independent and solution-oriented way of working
Strong communication and negotiation skills
Very good German and English skills, both spoken and written
Benefits
Interesting working environment in a forward-looking company
Secure position
Opportunities for professional development through individual training
Flat hierarchies and short decision-making paths
Employee discount program for various services and products
Participation in joint after-work events
Job title
After-Sales Specialist, Spare Parts, Customer Support
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