Hybrid Head of Product, Restaurant

at Fiserv

• Job title: Head of Product, Restaurant
• Job type: Full Time
• Experience level: Lead
• Salary: $256,000 - $384,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Go
• Location requirements: Hybrid, New York City, United States

About the role

• Head of Product for Restaurant at Fiserv delivering product vision on Clover's ecosystem. Leading product development and strategic plans to enhance restaurant services and growth.

Responsibilities

• Develop a comprehensive restaurant product strategy that aligns with Clover’s overall mission, business priorities, and annual operating plan with P&L responsibility of ~$800M in annual revenue.
• Establish a clear restaurant product vision and roadmap, prioritizing features and functionalities based on market needs and business objectives and build senior leader alignment across the firm.
• Identify emerging trends and technological advancements in Payments / Business Solutions to stay ahead of the competition.
• Foster a community of data-informed decision making to remain true to the voice of the customer and the revenue goals and targets of the organization.
• Drive the end-to-end product development lifecycle, from ideation to launch, ensuring timely and high-quality delivery of products and solutions that are reliable, scalable and secure and that maximizes impact for our customers, their diners and our business.
• Work closely with the product development team to define and prioritize feature enhancements and new product offerings tailored to the needs of the restaurant industry.
• Collaborate closely with engineering and design teams to define product requirements, user stories, and features.
• Focus on creating exceptional user experiences by leading the design and user interface (UI) efforts through the product and design teams’ partnership.
• Develop and execute strategic plans to drive sales growth and expand market share within the restaurant vertical.
• Partner with Go to Market functions to align on roadmaps and develop ways of working that will drive value and accelerated sales in the Restaurant vertical.
• Act as a primary point of contact for key restaurant clients, addressing their concerns and ensuring their success with our products and services.

Requirements

• Bachelor’s degree in business, technology, or a related field preferred
• Proven track record of at least 12 years in product management with a heavy focus in Restaurant
• A strong background in payments, point-of-sale (PoS) technology, and the specific dynamics of vertical SaaS is essential
• Strong analytical and problem-solving skills, with the ability to leverage data for decision-making
• Demonstrated experience scaling products globally as Clover moves into new markets
• Excellent communication, presentation, and interpersonal skills
• Experience with Agile development methodologies is a plus
• Demonstrated ability to drive product innovation and business growth.
• Travel Requirement: This position requires the ability to travel domestically up to 30%, depending on business needs.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development
• Bonuses
• Stock options