Vice President of Enterprise Sales responsible for revenue growth and market presence in the US West region. Collaborating across teams to drive customer loyalty using AI powered experiences.
About the role
- Salesforce Application Specialist at Farfetch managing user support and system administration. Involved in daily Salesforce tasks and improvements in a luxury fashion e-commerce environment.
Responsibilities
- Act as the first point of contact for all Salesforce users, managing, tracking, and resolving support tickets in a timely manner.
- Identify recurring issues, support root cause analysis, and help implement long-term solutions to improve system stability.
- Perform daily Salesforce administration, including user management, security (profiles, permission sets), page layouts, record types, and validation rules.
- Communicate effectively with business users to understand their needs and provide status updates.
- Create and maintain clear end-user documentation, such as how-to guides and knowledge base articles.
- Manage reports, dashboards, and data (imports, deduplication, exports). Assist with maintaining integrations, sandbox refreshes, release updates, and system health monitoring.
- Proactively suggest process improvements and help implement changes that increase user efficiency and adoption.
Requirements
- You have foundational, hands-on experience in Salesforce
- You possess strong analytical skills with a methodical approach to troubleshooting, root cause analysis, and issue resolution
- You are a clear and concise communicator, capable of translating technical information for non-technical stakeholders and providing excellent user support
- You are proficient in English
- You are a dedicated team player, able to collaborate effectively to achieve shared goals.
- You show a strong commitment to continuous learning and are proactive in identifying opportunities for process enhancement
- You are a self-motivated professional with a growth mindset and a commitment to continuous learning
- You demonstrate initiative by proactively identifying opportunities for process enhancement
- Knowledge of Agile methodologies (e.g., Scrum, Kanban) and familiarity with tools such as JIRA and Confluence is a plus
Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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