Problem Support Manager leading the problem management function for U.S. Customs and Border Protection's Network Operations Center contract. Ensures identification and elimination of root causes impacting network availability.
About the role
- Forderungsmanager handling B2B customer inquiries in Magdeburg. Engaging with clients to resolve payment issues and manage account status.
Responsibilities
- Telephone contact with overdue customers
- Clarification of the reasons for payment disruptions
- Recording complaints and forwarding them to the responsible specialist departments
- Applying dunning holds in accordance with the dunning process control
- Sending invoice copies and explaining basic invoice details
- Documenting and monitoring incoming payments
Requirements
- Completed commercial vocational training is desirable, e.g., Office Clerk, Industrial Clerk, Office Management Clerk (m/f/d) or an equivalent qualification
- SAP knowledge is an advantage
- Service-oriented and communicative manner
- Good command of German, both spoken and written
Benefits
- Flexible working hours: Within business hours and subject to minimum team staffing you have flexible scheduling and your own working time account
- Vacation: 30 days from the start - plus December 24 and 31 off
- Permanent employment contract: Job security through corporate affiliation
- Company pension scheme: Voluntary employer contributions for your financial security in retirement
- Subsidized occupational disability insurance with a simplified enrollment process
- Subsidy for the Deutschlandticket (regional public transport pass)
- JobRad: Discounted bike leasing
- Additional bonuses: Annual gratification
- Corporate Benefits: Numerous discounts via the benefits portal for EOS employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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