Technical Support Specialist providing first - class technical assistance to Grubtech customers. Troubleshooting and resolving technical issues for platform, integration, and POS - related challenges.
About the role
- Technical Support Engineer III at Energy Solutions resolving complex customer issues and driving technical excellence. Collaborating with cross-functional teams and mentoring junior engineers in a hybrid work environment.
Responsibilities
- Manages a high volume of complex cases while balancing urgent escalations and proactive backlog reduction.
- Coordinates cross-team resources to accelerate resolution for critical or systemic issues.
- Managing and maintaining infrastructure, networks, servers, and software applications.
- Collecting, storing, managing, and analyzing large volumes of data generated from various sources within the company.
- Automating routine and manual business processes using software solutions, workflow tools, and Robotic Process Automation(RPA).
- Serve as a trusted technical advisor translating complex technical findings into clear, actionable information.
- Guide and mentor Junior Technical Support Engineer through coaching and workflow support.
- Authors detailed troubleshooting guides, runbooks and post-mortems for high-impact incidents.
Requirements
- Minimum 8 years of experience in a software product support role.
- Experience supporting Cloud and API applications.
- Intermediate/Advanced experience with Python scripting.
- Proven ability to execute database data queries and updates.
- Excellent communication and customer service skills.
- Proven experience of training and mentoring junior staff.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Employee Stock Ownership Plan (ESOP)
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior IT Support Analyst providing systems/application support for a leading financial institution. Managing complex applications and mentoring others in a hybrid work environment.
Help Desk Support Technician providing IT support, troubleshooting, and service case management for BCS365 clients. Requires on - site support in the Scotts Valley, CA area.
Lead customer - facing technical support operations for refrigeration systems. Oversee staff while ensuring high customer satisfaction and technical support excellence.
Junior Support Analyst ensuring efficient technical support to users of technological systems at Simova. Focused on incident resolution, service continuity, and user documentation.
Lead Customer Project Support Engineer at GE Vernova responsible for engineering roles in power systems design and implementation. Collaborating with operations on critical energy infrastructure projects.
Customer Support Engineer managing technical relationships and providing engineering leadership for strategic Gas Power customers. Collaborating with teams to resolve technical issues and support outages planning.
Technical Support Manager responsible for planning and leading a team of engineers in Malaysia. Ensuring smooth operations and technical support for customer inquiries and projects.
Applications Support Technician at Sanford Health providing routine healthcare information system support and analyzing application workflow improvements. Requires strong analytical and communication skills with a focus on team collaboration.
Technical Support Specialist providing remote assistance in complex solar systems for professional customers at SMA Benelux. Ensuring high - level customer satisfaction through effective problem resolution and reporting.