Senior Technical Support Engineer managing customer technical support for Stryker’s Vocera solutions. Documenting issues, monitoring inquiries, and collaborating within the company to enhance customer experience.
About the role
- Senior IT Support Analyst providing systems/application support for a leading financial institution. Managing complex applications and mentoring others in a hybrid work environment.
Responsibilities
- Provide a broad range of systems/application support
- Research and analysis
- Administration, performance availability monitoring and management
- Act as subject matter expert and consult with clients
- Lead the support of highly complex applications/systems
- Identify root causes and implement remediation plans
- Administer business applications in co-ordination with stakeholders
- Research industry standards and make recommendations
Requirements
- Bachelor's degree or Technical Certificate required or work experience equivalent to Bachelor's degree
- 5+ years' experience
- 5+ years hands-on experience working in an applications production support environment
- Monitoring and responding to alerts via observability platform
- Documentation of technical processes
- Excellent written and verbal communication skills
- 5+ years of experience with Cloud Services, BPM tools, Observability, and Incident Management tools
Benefits
- Base salary and variable compensation/incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
Job title
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Degree requirement
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Location requirements
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