Customer Support Engineer delivering post - sales support and technical assistance for fintech customers. Collaborating with cross - functional teams to enhance customer success and product feedback.
About the role
- Senior Technical Support Engineer managing customer technical support for Stryker’s Vocera solutions. Documenting issues, monitoring inquiries, and collaborating within the company to enhance customer experience.
Responsibilities
- Document and manage customer issues
- Monitor and respond to customer inquiries
- Collaborate within the company, escalating issues
Requirements
- BA in Computer Science or related field, or 6+ years relevant experience
- Minimum 2 years experience in customer technical support role
- Ability to travel (10%) and be available for late shift or on-call as needed
Benefits
- Work Flexibility: Hybrid
- Health benefits
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Manufacturing Technical Support Intern in San Diego for a global healthcare company. Gaining hands - on experience with diagnostic manufacturing processes and equipment maintenance.
Senior Support Engineer dealing with complex technical inquiries while supporting the 2nd Level Support at Delegate Technology. Collaborating closely with the Core Products Team and analyzing system behavior.
Technical Support Advisor providing first - class service to Focus Group customers handling 2nd line service queries and issue resolution. Technical support role in a Managed Services team.
Associate Support Analyst assisting clients via calls and emails in the investment data sector. Troubleshooting issues, maintaining records, and collaborating with team members on solutions.
Support Engineer providing high - quality technical support via email, phone, and live communication for Secomea customers. Collaborating with colleagues to improve service and customer experience.
Data Support Analyst providing technical expertise at Valpak for environmental compliance. Involves data manipulation, automation of processes, and handling large datasets.
Business Systems Support Analyst at Culligan Water Ireland providing support for CRM and finance systems. Responsibilities include user support, data integrity, training, and stakeholder management.
IT Support Technician providing first - line support for network and telecommunications issues at Medline. Delivering service across European locations while ensuring documentation and system stability.
Senior Product Support Engineer providing advanced technical support for data infrastructure products. Collaborating with engineering teams to resolve customer escalations and improve platform performance.