ERP Support Specialist supporting Microsoft Dynamics 365 Finance & Operations for a leading Nordic data center company. Engaging with diverse stakeholders across regions to ensure system stability and improve processes.
About the role
- Customer Service Rep III responsible for customer service excellence, managing orders and queries at Par Health. Requires 3-5 years of customer service experience and proficiency in order management.
Responsibilities
- Handle all incoming calls, faxes, and emails from Customers and Sales Organization as it pertains to order management.
- Maintains knowledge of company products and customer service processes.
- Daily order entry.
- Daily 222 form clearing and accuracy reviews.
- Prepare and process credit and re-bills.
- Provide resolution to ensure that there will not be additional AR discrepancies with Customer.
- Track shipments as requested by Customer and Distributor using carrier web sites.
- Research discrepancies and provide a resolution to eliminate future occurrences.
- Coordinate shipments with freight forwarders: obtain booking details, prepare shipper’s letter of instruction and export documentation.
- Review all requests for return of product and compare to current Returns Goods Policy.
- Process returns in JDE system and obtain necessary approvals from Sales Organization and Management.
- Communicate valid return authorization to Customer, Distributor and Sales Organization.
- Issue credits for product returned in a timely basis.
- Research and confirm all discrepancies and follow through accordingly.
- Work with Product Management and Master Data Department on product inquiries and release dates of product.
- Place outbound phone calls to Customers and Distributors. These outbound Customer calls would primarily consist of follow through as it pertains to all aspects of order management.
- Work with IT to enhance order related systems.
- Work closely with Credit & Collections, to ensure timely shipment of orders.
- Coordinate with Product Managers the timely release of all manual allocations.
- Ensure optimal service to all of our Customers and Distributors while maintaining corporate profitability and efficiency.
Requirements
- High School Diploma
- 3-5 years of customer service experience
- 1-3 years of international customer service experience preferred
- Experience with controlled substance order process is a plus
- Bilingual in Spanish is preferred
Benefits
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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