Key Account Manager responsible for client portfolio management and developing financing solutions for Daimler Truck Financial Services. Driving sales and client relationships within the eastern region of France.
About the role
- Head of Technical Account Management leading a dynamic UK team at Ekco, a growing cloud solution provider. Focused on strategic client relationships and technical service delivery.
Responsibilities
- Recruit, train, coach, and manage the performance of a team of TAMs
- Act as the strategic technical advisor for top-tier clients, building trust and ensuring the long-term health of technical partnerships
- Collaborate with Technical, Pre-Sales and Product teams to influence the product roadmap based on client feedback and technical requirements
- Establish, monitor, and scale standardised TAM methodologies, KPIs, and processes to ensure consistent technical service delivery
- Oversee critical technical escalations, providing strategic direction to resolve issues swiftly and prevent future occurrences
- Bridge the gap between client business goals and technical implementation, ensuring high adoption rates and providing value-driven QBRs (Quarterly Business Reviews)
- Drive down technical issues within TAM aligned accounts and reduce ticket load on the Service Desk
Requirements
- Min 3-5 years’ experience working for a Managed Services Provider, managing key Customers in a mid-market/Enterprise space
- Proven track record of managing customer relationships and improving client-supplier relationships through deep understanding of business needs
- Proven track record of working within projects in the cloud services domain, working with multiple stakeholders across commercial, technical, and management teams
- Proven track record in building Technical Service Reviews and Management reports
- High level of written and spoken English as well as high standard of documentation
- Technical background with prior experience or exposure to some of our core technologies such as Azure, VMware, vSphere, Backup & Disaster Recovery services, etc.
- Excellent ability to explain complex technical concepts to both technical and non-technical stakeholders
- Strong analytical abilities to resolve complex problems under pressure
- Ideally have experience of leading teams
Benefits
- 25 days annual leave + public holidays
- One extra day off to celebrate birthday
- Company Pension Scheme
- Employee Assistance Programme (EAP) for wellbeing support
- Global team activity challenges
- Unlimited access to Pluralsight for continuous development
- Real opportunities to grow, including international progression
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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