Revenue Customer Success Manager driving retention, growth, and long - term value for customer accounts. Building relationships and aligning platform to customer business objectives.
About the role
- Director of Client Partnerships at MedComms Experts focusing on account strategy and client direction. Driving revenue growth and team development in a hybrid work environment.
Responsibilities
- Owns account plans and aligns delivery to strategy
- Defines programme strategy and client direction
- Translates client business challenges into strategic programmes
- Reviews materials for strategic alignment and impact
- Owns account revenue, profitability, and financial frameworks
- Establishes client financial agreements and approves reconciliations
- Drives up-selling, cross-selling, and account expansion
- May lead pitches and will be key drivers of proposal development
- Builds strong cross client relationships including senior clients and acts as advisor
- Aligns internal teams and drives collaboration
- Maintains market, client, and therapy area awareness
- Leads and develops CP team members
- Ensures compliance and quality standards
Requirements
- Bachelors degree in Life Science, Project Management or Business
- Demonstrates strong account leadership and commercial awareness
- Applies strategic thinking to programmes
- Provides solutions that go beyond the client brief, to fully address their business challenges
- Influences senior stakeholders
- Leads teams effectively
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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