RN Case Manager supporting TennCare members in Shelby County, coordinating care and managing complex situations. Requires clinical experience and active RN license for effective intervention oversight.
About the role
- Global Commercial Experience Lead driving initiatives to enhance member experience at DLL. Collaborating globally to ensure commercial effectiveness and successful implementation of change.
Responsibilities
- Define Global Sales roles and responsibilities and ensure that all global initiatives and ways of working are tailored to each sales role.
- Build commercial member enablement frameworks, tools, and playbooks for increased effectiveness in their roles.
- Lead change management initiatives that improve member experience and support commercial enablement.
- Apply change management frameworks and project structures to ensure effective delivery.
- Drive business readiness and oversee successful implementation and rollout of global initiatives.
- Own and manage projects related to member experience.
- Transform commercial compensation in order to attract/keep top talent and make clear connections between targeted outcomes and behaviors/activities.
- Align career pathing with capability-building initiatives to support long-term talent development.
- Provide regular updates on project progress, outcomes, and future plans.
Requirements
- University-level degree, MSc preferred
- Minimum 5 years of experience in project management and change management, ideally within a HR, commercial or sales organization.
- Proven ability to design and implement employee experience frameworks across the lifecycle.
- Experience in a commercial role preferred; experience in an HR or employee experience role preferred.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Have demonstrated in previous roles the ability to create and implement plans resulting in clear and high-value deliverables.
- Tech-savvy and a Power User of Microsoft Office Suite and other tools.
- Excellent communication skills across all organizational levels.
- Ability to manage resistance to change and navigate complexity.
- Knowledge of Financial and professional Services.
- Able to navigate and build relationships with a diverse audience of stakeholders especially in an international matrix organization.
- Fluent in English, other languages beneficial.
Benefits
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home.
- Career development opportunities: online learning, member development programs.
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