Foster Care Case Manager at LFCS providing child welfare services and case management support. Building relationships with families and ensuring client records are maintained accurately.
About the role
- Technical Writer enhancing usability with centralized documentation for AI integration. Collaborating with engineering and product teams to ensure clarity and accessibility.
Responsibilities
- Create, edit, and maintain clear, concise, and user-focused technical documentation.
- Centralize documentation within platforms such as Power Apps, Git, or similar tools to ensure consistency and accessibility.
- Structure and optimize content for easy ingestion by AI tools (e.g., Copilot) and knowledge systems.
- Collaborate with product, engineering, and operations teams to capture accurate technical details.
- Design documentation that enables self-service for customers, improving usability and reducing dependency on support teams.
- Ensure documentation promotes data democratization and builds user confidence in outputs and results.
- Establish documentation standards, templates, and governance processes.
- Continuously review and enhance content based on user feedback and analytics.
Requirements
- 5–7 years of experience in technical writing, preferably in software or data-driven environments.
- Strong experience in centralizing documentation using tools like Power Apps, Git, or similar repositories.
- Ability to structure content for AI ingestion and optimization (e.g., Copilot readiness).
- Expertise in creating user-centric documentation with a focus on clarity and usability.
- Understanding data concepts and experience supporting data democratization initiatives.
- Tools: Confluence / Git / Power Apps / SharePoint
- Experience documenting data lineage, data dictionaries, business glossaries
- Excellent written and verbal communication skills.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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