IT Manager establishing and owning internal IT operations at Kiefer Tech. Ensuring systems are integrated, scalable, and automated using modern technology in a dynamic environment.
About the role
- IT Support Specialist providing technical support to French-speaking clients at DATAGROUP. Responsible for ticket management and assisting with e-form issues in a dynamic work environment.
Responsibilities
- You provide friendly and competent support to our French-speaking customers
- You document and classify tickets in the ticketing system
- You manage and administer requests in the ServicePortal (Mon–Sat, between 6:00 and 19:00)
- You expertly escalate tickets to downstream support teams
- You manage and monitor tickets in accordance with our Service Level Agreements
Requirements
- Are technical support tasks your strength?
- You have a quick grasp of new topics and a structured way of working
- Excellent communication skills and a strong command of expression are among your core strengths
- Ideally, you already have some professional experience in an IT environment
- You can communicate very well in German (min. C1)
- You have good spoken and written English skills
- You are the first point of contact for issues related to e-forms
Benefits
- Your secure future – a permanent employment contract
- Maximum work–life balance – remote working by agreement, up to 100% possible
- Flexibility – work from home or at one of our DATAGROUP locations
- Top equipment – choice of technical equipment, modern offices with ergonomic workstations
- Your health bonus – subsidies for workplace glasses, bike leasing, regular vitamins and support for sports offerings
- Skip the traffic – Deutschlandticket for €37
- Start successfully – with our personal and professionally competent onboarding and feel-good management
- Growth – we plan your professional development together and support you with free training opportunities
- You matter to us – with various benefits, company breakfasts, celebrations and team events for fun and team cohesion, we ensure your satisfaction
- Approachable – high appreciation as well as short communication and decision-making paths
- In the heart of the city – office with good public transport connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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