Client Success Manager at Cox Automotive growing subscription revenue for Autotrader and Kelley Blue Book products. Building relationships with automotive dealers and driving business objectives.
Responsibilities
Meet/exceed revenue, retention, and referral goals.
Manage Sales Pipeline and Forecasting.
Maximize utilization of multiple sales enablement systems, tools, and analytics.
Ensure dealer expectations are exceeded.
Expand relationships with multiple decision makers at dealer clients to maximize revenue & minimize cancellations.
Work closely with assigned dealers to provide a data-driven consultative assessment of their operational challenges and needs; own, deepen and continually build the relationship with their dealers.
Reinforce value proposition with content and data through monthly ROI business reviews.
Leverage qualitative and quantitative data, including market insights, to assist dealers in making educated business decisions.
Identify cross-sell and upsell opportunities within a portfolio of assigned accounts.
Support sales partners from other business units to discover, design, and propose solutions to meet dealer objectives.
Advocate for assigned dealers during the implementation and onboarding of solutions.
Respond and route customer issues to the appropriate point of contact or business unit.
Requirements
Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.
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