Service technician for medical lasers in a family - run business in Düsseldorf - Münster area. Responsible for maintenance and repairs, requiring travel directly from home.
About the role
- Managerial role leading a team in sales and account management for WM, enhancing revenue quality through strategic decisions and customer satisfaction. Responsibilities include mentoring staff and executing sales strategies.
Responsibilities
- Manages the Area’s proactive account retention program and assigns retention responsibility to the appropriate account managers.
- Maintains and reinforces the corporate retention strategy and design with the Retention Team.
- Demonstrates outstanding management and customer service skills to motivate team members and affect a loyal customer base.
- Establishes and maintains a high level of customer satisfaction on all transactions with existing customers.
- Supervises activities of the Sales and Retention Department.
- Maintains an ongoing training, coaching and mentoring program in order to develop the skills of retention personnel.
- Works with the Area Sales Manager to communicate and effectively manage the Area’s price increase strategies.
- Effectively manages, maintains and ensures the use of WM sales tools (i.e. Proposal Program, Customer Database, Pricing Tools, etc.).
- Analyzes lost business trends and recommends corrective actions.
- Provides expert industry knowledge and interpretation of regulations to retention team and customers.
- Regularly meets with customer executives to ensure client needs are being met and expectations are exceeded.
- Interviews and recruits qualified candidates for retention positions.
- Other duties as assigned.
Requirements
- Bachelor's Degree (accredited) or in lieu of degree,
- High School Diploma or GED (accredited) and five (5) years of business-to-business sales
- 5 years relevant work experience (in addition to the education requirement)
- Prior experience with sales in the services industry strongly preferred
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Job title
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