Strategic Account Executive responsible for nurturing client relationships and enhancing healthcare experiences at Collective Health. Leading strategic account management and advocating for client success.
Responsibilities
Be the primary client-facing strategic partner; leading relationship development
Own and drive the account’s Strategic Account Plan; aligning with the Collective Health value story with client goals and long-term roadmap
Lead renewal strategy and upsell opportunities; own pricing discussions, retention and forecasting.
Lead internal coordination (e.g. clinical insights, product, legal, Practice Areas) to escalate and resolves cross functional blockers from the client
Be accountable for overall Client Health; and leading initiatives to maintain client health which include health reviews and account planning with Client Success leaders
Own the end to end process and actively facilitate the communication of CH ROI and value as part of the annual Year in Review strategy meeting with client executives.
Lead broker / consultant alignment and strategy meetings with client, broker/consultant and Collective Health.
Promote Collective Health innovation and guide clients through road map discussions.
Develop a deep understanding of client goals and objectives and advocate for them with key internal stakeholders
Articulate Collective Health's differentiated value proposition with minimal reliance upon subject matter experts
Demonstrate data-driven solutions and link results to clients’ key priorities and objectives
Oversee Account Manager activities, including coordination of learning opportunities and insights across team
Exemplify internal and external leadership and own client accountability including decisions, actions, and processes
Embrace a culture of learning and continuous improvement
Requirements
5 to 8 years of experience in client success / account management in employee benefits and healthcare
Professional experience working at a consulting firm, carrier/TPA, or digital health partner
Foundational knowledge of self insured medical, Rx, dental, and vision plans, financial analysis, account management, and health plan operations and point solutions
Ability to analyze and interpret data to support client strategy and ongoing initiatives
Strong communication and presentation skills and expert communication to articulate a compelling story and manage difficult conversations
Ability to work autonomously and at a rapid pace, within a changing environment
The demonstrated ability to develop strong working relationships and ensure healthy long term partnerships.
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