Account Management Associate fostering relationships with SMEs for transformative health plans at Hive Health. Engaging in account growth and product development to enhance healthcare accessibility.
About the role
- Account Manager in a fintech focused on building long-term customer relationships and enhancing product usage. Collaborating with sales and marketing to improve customer satisfaction and retention.
Responsibilities
- Build long-term relationships with your client base and create value in all interactions
- Identify and qualify customers for upselling and cross-selling opportunities and independently conduct product demos
- Identify customer issues, advise on escalations, and provide solutions to minimize churn
- Manage customer contract renewals, prepare proposals, and negotiate pricing
- Track customer issues and needs and provide feedback to improve customer satisfaction (e.g., NPS)
- Contribute significantly to the ongoing development of our products and collaborate cross-functionally with teams such as Sales, CSM, Product, and Marketing
Requirements
- You have at least 2–3 years of experience in a sales-oriented role, for example as an Account Manager, Sales Manager, or in Customer Success
- You are an active listener with strong empathy skills that enable you to consistently find the best solutions for your customers
- You are excited to help customers from a wide range of companies and industries get the most out of Circula’s products
- You are willing to question existing processes and bring new ideas to optimize the account management process
- Communication is your passion. You have excellent written and spoken communication skills in German (C2 level) and English
Benefits
- VSOP — Benefit financially from Circula’s success through our virtual share program and participate in the company’s growth
- Our in-house benefits — Enjoy Circula’s food, internet, and mobility allowances of up to €200 per month
- Flexible working — Decide how often you work from home or from one of our offices in Berlin, Leipzig, or Düsseldorf. (Fancy a workation?)
- Professional development — Use your annual budget of €1,500 for books, conferences, courses, and more
- Free Urban Sports Club membership — Stay fit and healthy by practicing the sport you love
- Positive and open culture — We love connecting at team and company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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