Account Manager responsible for strategic customer accounts in Tokyo, enhancing customer success and driving revenue growth through digital transformation proposals. Hybrid work model with diverse global culture.
About the role
- Account Manager responsible for operator contract management and client relationship in Brazil's telecom sector. Collaboration with engineering for technical viability and delivery timelines.
Responsibilities
- Ecosystem Management: Prospect and maintain contracts with carriers/operators (IP, LAN-to-LAN, Dark Fiber and Colocation).
- Market Intelligence: Monitor competitor activity and identify regions with high demand for transport infrastructure.
- Consultative Negotiation: Develop complex commercial proposals, defend contribution margins and ensure project ROI.
- Strategic Post‑Sales: Manage portfolio churn, proactively handle renewals and ensure the client sees continued value in the partnership.
- Internal Interface: Collaborate with Engineering and Deployment teams to ensure technical feasibility and delivery timelines for links.
Requirements
- Bachelor's degree in progress or completed in Business Administration, Marketing, Information Technology, Engineering, Computer Science or related fields;
- Previous experience with carriers or Internet Service Providers (ISPs), preferably in wholesale account roles;
- Familiarity with concepts such as BGP, ASN, Backbone, last mile and value‑added services (VAS);
- Negotiation and client relationship skills;
- Knowledge of Prospecting, Sales and Account Management;
- Knowledge of IT/TELECOMMUNICATIONS (IP, DDOs, PTTs, LAN‑to‑LAN, SD‑WAN);
- Preferably strong knowledge of the ISP market;
- Proficiency in Microsoft Office (spreadsheets, presentations, word processing) — experience with ERP or CRM tools;
- Willingness to travel;
- Own vehicle required;
Benefits
- Life insurance
- Meal allowance
- Transport allowance
- Unimed health plan
- Dental plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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