Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Support Analyst specialist in technological transformation with Oracle PL/SQL and APEX solutions. Seeking individuals with strong communication and problem-solving skills.
Responsibilities
- Be dynamic and proactive;
- Have strong communication skills to interact with internal teams for investigation and problem resolution, and with application users to understand requests;
- Be resourceful and able to propose pragmatic workarounds in production environments to restore operations with the urgency required by the business;
- Be motivated to identify and resolve root causes to prevent recurring issues, ensuring continuous operational improvement;
- Look for opportunities to improve day-to-day activities, both small and large, ensuring the support team’s time is spent on value-added work rather than repetitive tasks;
- Provide N3 (tier 3) support.
Requirements
- Development experience with Oracle (PL/SQL)
- Knowledge of Oracle APEX
- Experience in supporting complex technical solutions composed of multiple components and teams, communicating via different integration types (services, queues, files)
- Azure DevOps
- Backend: Java 11 – Spring Boot / Spring Cloud, Maven, JPA, JUnit and Mockito
- Frontend: Angular 8+ or higher, JavaScript, HTML5, CSS3, JSON
- ServiceNow
- Unit testing frameworks (Jasmine/Karma)
Benefits
- Health and dental insurance;
- Meal and food allowance (vouchers);
- Childcare assistance;
- Extended parental leave;
- Partnerships with gyms and health & wellness professionals via Wellhub (Gympass) and TotalPass;
- Profit Sharing (PLR);
- Life insurance;
- Continuous learning platform (CI&T University);
- Employee discount club;
- Free online platform dedicated to promoting physical and mental health and wellbeing;
- Pregnancy and responsible parenting course;
- Partnerships with online course platforms;
- Language learning platform;
- And many others
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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