Account Manager at Desjardins responsible for developing business relationships in the agricultural sector. Promoting and selling products to grow the business of small organizations.
About the role
- Account Manager owning a portfolio of 250+ customers driving renewals and growth at Canto. Collaborating with cross-functional teams for seamless customer experiences in hybrid work setting.
Responsibilities
- Own a portfolio of 250+ customers, driving strong renewals, account growth, and long-term adoption of the Canto platform.
- Act as a strategic partner to customers, using data and insights to identify expansion opportunities, mitigate churn risk, and influence customer outcomes.
- Manage a book of 250+ customers, proactively identify opportunities for account expansion and cross-sells based on customer goals, product fit, and ROI to drive revenue growth and long-term retention.
- Identify, qualify, and execute expansion opportunities and cross-sells through value-based conversations, customer insights to facilitate expansion opportunities.
- Execute customer renewal cycles prior to the account’s respective subscription end date, identifying risks early and influencing positive renewal outcomes.
- Proactive strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals.
- Strategic planning of customer 12-month roadmaps which continuously progress the customer towards their specific platform goals, account growth, and overall success with Canto.
- Partner cross-functionally with Customer Success, Sales, Implementation, and Product teams to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as their consistent point of contact to deliver a seamless, high-quality customer experience.
- Clearly documenting account health checks in preparation to communicate recommendations back to customers to ensure they're maximizing Canto’s impact.
- Facilitate, on target or above, quarterly discovery conversations and perform account health checks to proactively identify opportunities to increase the value add of upgrade offerings and advocate to expand the footprint of Canto within your owned customers’ business.
- Keep opportunities & contacts up to date in SFDC with actionable next steps.
- Build trust and credibility with customers as evidenced by positive customer feedback.
- Understand the contractual language of all your customers and where to “shore up” existing contracts to ensure ongoing success for Canto.
Requirements
- 4+ years of Account Management or CSM relationship experience working in software as a service (SaaS) with a proven track record of driving upsells and cross-sells across add-on products.
- Proven track record of consistently exceeding expansion targets, maximizing gross revenue retention, and meeting all assigned performance metrics.
- Successfully managed 200 – 300 customer accounts.
- Proven success analyzing customer accounts, identifying churn signals, and escalating at-risk accounts in a timely manner.
- Proven experience creating account growth opportunities, presenting and selling across executive-level decision makers, providing value-based solutions, and building strong relationships.
- Highly proficient in CRM and CSP tools. Preferably experience in leveraging tools including Clari, ChurnZero and Pendo, to centrally monitor customer activity and other key data points to Identify risk and growth opportunities.
- Sees self as strategic, metric-driven, and energized by value-led selling and driving growth.
Benefits
- Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success.
- Make an Impact – Your ideas and efforts directly shape our future—every contribution matters.
- Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale.
- Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie.
- Your Voice Matters – We foster open communication and transparency so every idea is heard.
- Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence.
- Balance that Works for You – We believe success comes from a healthy work-life harmony.
- Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us.
- A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Account Manager developing and maintaining business relationships with medium organizations in the commercial sector for Desjardins. Promoting products and services while ensuring client satisfaction in a hybrid work environment.
Field Account Representative in outside sales for Grainger managing medium sized customer accounts and presenting solutions to industry challenges. Engaging face - to - face with customers and driving sales performance across territory.
Field Account Representative managing medium - sized customers and pursuing growth opportunities for Grainger. Building relationships in the MRO industry through face - to - face interactions in the assigned geography.
Field Account Representative in B2B sales with Grainger, managing existing medium - sized customers and driving sales opportunities. Responsible for building relationships and leveraging technology.
Field Account Representative managing medium sized customers and driving sales in the MRO industry. Engaging face - to - face with clients and delivering Grainger’s value proposition.
Senior Account Manager partnering with producers to solve account issues for a leading insurance brokerage. Role includes customer liaison, policy management, and coverage consultations in Portland, OR.
Tribal Account Manager providing direct service to customers on Tribal commercial insurance programs through various communication means. Focus on retention and growth through prompt and courteous service.
Employee Benefits Account Manager coordinating open enrollments and servicing clients in Arizona. Collaborating with team to meet client expectations and enhance agency productivity.
Account Manager responsible for helping restaurant clients maximize delivery performance using AI. Collaborating with cross - functional teams to provide insights and operational support.