Senior Key Account Manager at CREA managing e - commerce journey and driving brand growth. Collaborating across teams to enhance customer experience and brand portfolio in Southeast Asia.
About the role
- Employee Benefits Account Manager coordinating open enrollments and servicing clients in Arizona. Collaborating with team to meet client expectations and enhance agency productivity.
Responsibilities
- Serve as the primary service contact for clients and coordinate with necessary parties.
- Build and maintain strong broker and client relationships.
- Manage daily operations and tasks for assigned accounts.
- Meet all required licensing and enrollment timeline requirements.
- Coordinate with vendors and carriers to support enrollment processes and resolve issues.
- Address client billing, claims, eligibility, and compliance matters (COBRA, HIPAA, FMLA, ERISA, etc.).
- Support benefit plan renewals, changes, new plans, and new lines of coverage.
- Assist with client meetings, enrollment sessions, communication events, and benefit/wellness fairs.
- Maintain accurate client data and documentation within agency management systems.
- Produce communication materials and respond to all emails within 24 hours.
- Uphold agency guidelines, promote teamwork, and stay current on industry trends and products.
- Perform additional duties as assigned.
Requirements
- Four-year college degree preferred.
- 3+ years experience in employee benefits industry.
- Proficient in Microsoft Office programs.
- AZ Life and Health License.
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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