Key Account Manager fostering client relationships and securing new accounts in the energy sector. Driving sales growth and collaboration within a dynamic global team at Hempel.
About the role
- Account Manager overseeing client relationships and program implementation for Blackhawk Network’s payment solutions. Ensuring high client satisfaction and maximizing sales growth within the assigned portfolio.
Responsibilities
- Direct management of assigned projects and accounts
- Reports to Manager, Program Account Management, with close working relationships with Implementation Specialists, Sales, Product Management, Client and Customer Services, Production/Operations, Branding, IT and Finance
- Responsible for project management of all client implementations
- Coordination of onboarding activities with all internal departments including Finance, Production/Operations, IT, Branding, Product Management, Merchant Partners, Legal and Client Services
- Proactively communicate with clients, identifying and prioritizing client issues/concerns
- Coordinate with appropriate internal departments to provide response and/or solutions
- Work cross-functionally to execute on individual client strategies to identify opportunities for increased retention and penetration
- Develop and present client partnership reviews, Voice of the Customer Surveys and monthly contact strategies
- Management of custom client inventory and program renewals
- Manage compliance process and procedures to ensure Client Due Diligence (CDD) and Payment Card Industry (PCI) data collection and data handling procedures are followed
- Provide Account Management subject matter expertise to cross functional teams
Requirements
- Bachelors degree required or equivalent combination of experience and training
- 2+ years proven success in client / account management / sales environment
- Proven experience in diverse internal systems and system processing and problem resolution
- Excellent verbal, written and presentation skills
- Excellent interpersonal skills to manage client relationships
- Self-directed with strong analytical, project management skills
- Strong technical and organizational skills
- Proficient in MS Office suite of products
- Some travel required
Benefits
- 401k with employer match
- Medical
- Dental
- Vision
- 12 paid holidays in the year 2026
- Sick pay accrual according to state law
- Parental leave
- Life insurance
- Disability insurance
- Accident and illness insurance
- Health and dependent care flexible spending accounts
- Wellness benefits
- Flexible time off for all full-time employees
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