IT - Help Desk Agent at OMEXOM supporting IT operations and user assistance. Engaging with MS Windows Servers and providing first - level support for internal colleagues.
About the role
- Group Procurement IT Specialist managing supplier relationships and contracts for Benefact Group in Gloucester. Driving cost efficiency and compliance with regulatory requirements in a hybrid work environment.
Responsibilities
- Manage stakeholder relationships, leading supplier selection and monitoring, and ensure contract accuracy and completeness.
- Lead tender processes, coordinate supplier responses, and manage contract drafting and due diligence.
- Identify cost-saving opportunities, support budget holders with expense planning, and track savings through contract management plans.
- Assess contract risks, monitor supplier credit ratings, and ensure adherence to the Supplier Relationship Management (SRM) Framework and regulatory reporting.
- Ensure critical third parties are identified and have completed the SRM Framework to the regulatory requirements. Horizon scanning to ensure future regulations are scoped and planned into future supplier management activities.
Requirements
- IT Procurement experience (including transitioning to cloud services and IT managed support contracts)
- Strong negotiation skills utilised with suppliers to drive the best value out of contracts.
- Proven ability to identify risks to the group and in-depth knowledge of the due diligence process to mitigate these.
- Confident in managing stakeholders at all levels and providing appropriate challenge.
- Proven ability to lead tender processes within IT services, managing stakeholders’ expectations and meeting requirements.
- Comprehensive knowledge and experience in the various regulations required for critical / important contracts, including PRA SS2/21 Material Outsourcing and Third Party Risk Mgt, PRA SS1/21 Operational Resilience, FCA Rulebook, EIOPA DORA, CBI Guidance on Outsourcing and EBA Outsourcing to Cloud
Benefits
- A competitive salary - let's discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme: on-target bonus between 7.5% and 30%
- 28 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Enterprise Architect at PayPal shaping technology solutions and guiding technical leadership across the organization. Collaborating closely with product, engineering, and business leaders to drive strategic priorities.
Project Manager leading Helpdesk transformation for digital transformation at Artemys with client coordination and change management.
Patient Visit Specialist supporting visit closure activities at Presbyterian Healthcare Services. Guiding patients through care processes with a focus on coordination and exceptional service.
Providing operational leadership for IT support operations to ensure high - quality service delivery. Leading IT support activities and continuously improving processes at TMEIC Corporation.
IT Support Specialist at Snorkel AI providing Tier 1/2/3 support and leading SOC2 compliance in a tech - forward environment. Responsible for system health, automation, and user support.
Technical Customer Support Specialist assisting customers via live chat and email. Joining a growing team at Oxylabs, focusing on customer service excellence in web data gathering.
Help Desk ICT role providing 1st level support for applications and hardware at Prometeia in Bologna. Focused on managing support services for on - site and remote staff.
Senior IT Systems Technician providing IT support for multiple offices and remote staff. Managing hardware, software, and network issues in a fast - paced environment.
Technical Customer Support Representative in the global agribusiness CHS, facilitating customer support and inquiries. Focused on onboarding, contracting, billing, and dispute resolution with a customer - oriented approach.