Customer Success Manager owning post - sale client relationships and coordinating cross - functional teams for behavioral health solutions. Managing a portfolio of mid - market clients and ensuring delivery excellence in a hybrid work environment.
About the role
- Customer Success Senior handling major accounts in a hybrid work environment with a focus on KPI performance and client relationships.
Responsibilities
- Monitoring KPIs and the performance of services/products;
- Prioritizing requests and tasks;
- Managing relationships with internal and external clients;
- Identifying issues and opportunities;
- Leading service management, ensuring delivery of results and projects.
Requirements
- Organization, proactivity, a sense of urgency, and strong communication will be key in your day-to-day;
- Problem-solving skills are a plus;
- Required: ability to analyze numbers and KPIs, including proficiency in Excel/spreadsheets;
- Required: experience presenting results, data visualizations, and proficiency in PowerPoint;
- Knowledge of agile methodologies is desirable;
- Familiarity with tools such as Data Studio, Looker, and Power BI is desirable;
- Previous experience in the utilities market;
- Ability to speak and express yourself in English and/or Spanish.
Benefits
- Bradesco National Health Plan — extended to dependents without per-beneficiary deductions;
- Bradesco Dental Plan — optional;
- Flexible meal/food allowance (VR/VA) — maintained during vacation;
- Profit-sharing (PLR);
- Wellhub;
- Birthday day off;
- Home office allowance;
- Transport voucher (VT) as needed — deductions allowed by law;
- Zurich life insurance;
- Free access to all our products — AppsClub, Discount Club, TrueCaller, BTFit, and Busuu;
- Access to internal training via digital platforms;
- Internal employee recognition program — Bemobucks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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