Senior Customer Success Manager at Wunder Mobility managing strategic accounts and system automation. Overseeing workflows and tech stack optimization in a dynamic customer success environment.
About the role
- Senior CRM Analyst managing Salesforce and client relationship data for SLC Agrícola. Responsible for insights and strategic decision-making based on data analysis and customer satisfaction.
Responsibilities
- Administer, maintain and evolve Salesforce, ensuring data integrity, up-to-date records, and alignment with department processes;
- Design and maintain BI dashboards and reports (Power BI or equivalent), ensuring clear visibility of the area’s key performance indicators;
- Manage and govern customer, order, journey, history and interaction data, ensuring standardization and reliability;
- Monitor and analyze satisfaction surveys, including NPS, CSAT and internal surveys, producing reports, interpretations and recommendations;
- Translate data into actionable insights to improve processes, support the commercial team and enhance the customer experience;
- Create and maintain monitoring routines for journey, funnel, service and operational performance metrics;
- Identify automation opportunities and systemic improvements, collaborating with IT and internal stakeholders;
- Support governance, audit and compliance initiatives and processes related to the commercial cycle;
- Provide training and guidance to the team on Salesforce usage, best practices and new features.
Requirements
- Bachelor's degree (Administration, IT, Engineering, Information Systems, Statistics, Marketing or related fields);
- Solid experience in CRM, preferably as an advanced user and/or Salesforce administrator;
- Strong data analysis skills, familiarity with KPIs and dashboard development (Power BI, Tableau or similar);
- Experience with data governance and data quality;
- Ability to interpret complex information and convert it into clear, action-oriented insights;
- Experience with satisfaction surveys (NPS/CSAT) and voice-of-customer analysis;
- Knowledge of commercial processes or Customer Success areas is a plus;
Benefits
- Health insurance;
- Dental plan;
- Meal or food allowance (meal voucher);
- Education and language course assistance;
- Profit-sharing program (PPR);
- Private pension plan;
- Group life insurance;
- Medication reimbursements;
- Dr. Alper app for quick and simple consultations with doctors and psychologists;
- Extended maternity and paternity leave, among others.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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