Senior Customer Success Manager at Virtru managing government customer relations in the Indo - Pacific region. Leading teams to drive success using data - sharing and protection technologies.
About the role
- CRM Executive focusing on lifecycle marketing and customer relationships at Vintage Cash Cow. Supporting CRM execution, quality assurance, and operational processes in a global context.
Responsibilities
- Support CRM execution across markets: Assist with the build, setup, and deployment of CRM journeys across email, SMS, WhatsApp, and other mediums.
- QA & testing excellence: Ensure all CRM activity is accurately tested, reviewed, and signed off before launch.
- Global templates & consistency: Help build and maintain reusable templates, components, and best practices to support global scalability.
- Operational support: Support segmentation, audience builds, content loading, and campaign scheduling.
- Reporting support: Assist with CRM reporting and insight generation to track performance and identify improvement opportunities.
- Execution excellence: Deliver high-quality CRM builds that meet global standards for accuracy, timing, and customer experience.
- Speed & scalability: Support faster rollout of CRM journeys across markets through repeatable processes and templates.
- Quality assurance: Apply structured QA processes to reduce risk and ensure reliability across CRM communications.
- Operational improvement: Identify areas where manual processes can be improved or streamlined and feed ideas into the automation roadmap.
- Cross-functional collaboration: Work closely with CRM, and brand and creative teams to ensure smooth execution and alignment.
Requirements
- 2+ years’ experience in a marketing, CRM, or lifecycle role
- Hands-on experience with marketing automation platforms (HubSpot or similar preferred)
- Good understanding of customer segmentation, motivations, and behaviour
- Comfortable working with data, performance metrics, and testing frameworks
- Strong attention to detail and clear communicator
- Strong QA mindset - able to spot errors, inconsistencies, and risks
- Testing, learning, and optimisation mindset
- Organised, process-driven, and reliable under deadlines.
- Strong collaboration skills and willingness to learn technical concepts.
- Interest in automation, lifecycle marketing, and scalable operations.
- Digitally savvy, including use of AI and modern CRM tools
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