Client Success Associate managing relationships with a range of clients at Gartner. Ensuring successful utilization of services, facilitating engagement, and collaborating with internal teams.
About the role
- CRM Manager building and owning lifecycle communications for Bitstack users. Driving activation, retention, and revenue through strategic communication layers across various channels.
Responsibilities
- Own Bitstack’s CRM and lifecycle strategy across all communication channels (email, push, in-app, etc.)
- Design, launch, and continuously improve lifecycle journeys that move key metrics (activation, retention, revenue)
- Build and evolve user segmentation to deliver highly relevant, personalized, and timely communications
- Identify lifecycle opportunities based on user behavior, funnel friction, feature adoption, and churn signals
- Run fast, iterative experiments on messaging, timing, frequency, and channel mix to drive measurable improvements
- Execute both automated journeys and high-impact campaigns (product launches, company updates, operational communications)
- Own the migration to Braze and design a scalable CRM setup (data structure, journeys, templates, governance, localization)
- Analyze performance across both engagement and business metrics (activation, retention, conversion, revenue impact)
- Partner closely with Product, Engineering, Data, Marketing, and Compliance to support launches and key initiatives
Requirements
- Has 3+ years of experience in CRM, lifecycle marketing, retention, or marketing automation
- Has build and optimized lifecycle systems, not just campaigns
- Has a strong understanding of segmentation, personalization, and trigger-based communications
- Thinks in terms of user behavior and business impact, not just sends and opens
- Has strong product and user sense — you know what to say, when to say it, and to whom
- Is highly analytical and comfortable running experiments and using data to drive decisions
- Has experience with modern CRM tools (Braze is a strong plus)
- Communicates clearly and effectively in both French and English
- Is comfortable operating in a fast-paced, high-ownership environment
Benefits
- Work from our office in Paris (Bourse) or Remote
- Flexible working hours
- One of the best health insurance plans with 100% employer contributions
- Monthly team activities and annual offsites
- Swile meal vouchers
- Competitive salary based on experience & Bitstack stock options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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