Hybrid Customer Success Manager

at dLocal

• Job title: Customer Success Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Ciudad de Mexico, Mexico

About the role

• Customer Success Manager at dLocal facilitating growth for global companies navigating payments in emerging markets. Advocating for clients and enhancing relationships for effective solutions.

Responsibilities

• Act as the primary architect of long-term relationships, aligning dLocal’s solutions with the ambitious goals of our global clients.
• Be the internal catalyst for change, translating client feedback into actionable product and operational improvements across dLocal teams.
• You will own and evolve Customer Success methodologies and team initiatives that directly improve productivity and excellence.
• Prioritize the discovery of customer needs and deployment opportunities to develop prioritized project plans with clear milestones.
• Interact and work together with different areas of the company to ensure a seamless experience for assigned accounts.

Requirements

• 3+ years of experience in a B2B Customer Success role (or similar), with a proven track record of meeting or exceeding program goals and key performance indicators (KPIs).
• You use data and advanced Excel skills to tell a story and prove value to stakeholders.
• You thrive in the "dLocal speed." You are a proactive multi-tasker who can pivot from a strategic roadmap meeting to a technical deployment call without missing a beat.
• You are an excellent listener and a natural problem solver.
• Team spirit and proactive behavior are essential. You must be comfortable with the ability to travel as needed to foster client relationships.
• You have a deep understanding of the payments ecosystem. This isn't just an advantage; it's your playground. (Nice to have)

Benefits

• Flexibility: we have flexible schedules and we are driven by performance.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Learning & development: get access to a Premium Coursera subscription.
• Language classes: we provide free English, Spanish, or Portuguese classes.
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!