Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
About the role
- Customer Success Agent solving user problems with the Plum app. Engaging with customers through various channels and providing insights for product improvements.
Responsibilities
- Solving problems our users encounter when using the Plum app
- Communicating with our customers via Customer Success channel and email
- Helping ensure all user queries are resolved on social media
- By using insights from customer interactions work with product teams for improvements
- Reporting potential operational issues to the operations and tech team
Requirements
- You want to get hands-on experience in a fast-paced start-up
- You're a proactive, quick learner, organised and can handle multiple tasks at once
- You want to help Plum achieve its mission and take care of customers along the way
- You are tech savvy and enjoy working with new software and technologies
- You're a confident communicator and can turn a challenging situation around
- You are excellent in spoken and written in English and Greek
- Any other European language is a plus
Benefits
- Own part of the company you're helping grow through stock options
- Private health insurance
- Annual training budget
- Plum Premium for free
- Competitive referral scheme
- Hybrid working: 2 days a week connecting in our beautiful offices in London, Athens, or Cyprus
- Team breakfasts and team lunches
- 25 days holiday + bank holidays
- 45 work-from-anywhere days to give you flexibility to work your way
- 2 weeks sabbatical after 4 years to take the break you deserve
- Enhanced parental leave
- 1 paid volunteering day annually
- Annual team trip to a surprise destination!
- A fun, inclusive company culture (think 🦄🌈💯)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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